Privacy Policy

Effective Date: 10 September 2025

1. Introduction

Welcome to Fraser Laser (“we”, “our”, “us”). We are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://fraserlaser.com.au (the “Site”).

Our business, Fraser Laser, is located in Australia and can be contacted via hello@fraserlaser.com.au.

This policy has been written in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect personal information from you in a variety of ways. This information may include:

  • Personal Identification Information: Your name, email address, phone number, and business name, which you voluntarily provide to us when you fill out a contact form, request a quote, or otherwise communicate with us.
  • Project Information: Details, specifications, and files (which may contain personal data) that you upload or send to us when requesting a quote or placing an order for our laser cutting and engraving services.
  • Technical & Usage Data: Information that your browser sends automatically when you visit our Site. This may include your IP address, browser type, operating system, pages viewed, the dates/times of your visit, and other diagnostic data.
  • Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide and maintain our services: To process your quote requests, fulfill your orders, and manage your projects.
  • Communicate with you: To respond to your inquiries, send you quotes, provide customer support, and send you administrative information.
  • Improve our website: To understand how our users interact with our Site, which helps us improve its functionality, layout, and service offerings.
  • Marketing purposes: To send you information about our products, services, and promotions that may be of interest to you. You can opt out of receiving marketing communications from us at any time.
  • Legal and security purposes: To comply with our legal obligations and to protect the security and integrity of our Site.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with third parties only in the following situations:

  • With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as web hosting, email delivery, and data analysis. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • For Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
  • To Comply with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal processes.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights Regarding Your Personal Information

In accordance with the Australian Privacy Principles, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal information.
  • Erasure: Request that we delete your personal information, subject to certain legal exceptions.
  • Lodge a complaint: You have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise any of these rights, please contact us using the contact details provided below.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Furthermore, we encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Fraser Laser
Email: hello@fraserlaser.com.au
Website: https://fraserlaser.com.au